Maintaining instrument performance is critical to the success of your lab. You can enhance productivity, control costs, and empower everyone—regardless of skill level—to achieve excellent results with Agilent CrossLab service plans. This easy-reference chart will help you choose a plan that can help your lab reduce downtime, produce reliable data, and stay compliant.
| Recommended and only available with instrument purchase | Available with instrument purchase, during warranty period, or after warranty expiration | |||||
|---|---|---|---|---|---|---|
| Services included in Agilent CrossLab service plans | Extended Warranty | Enhanced Extended Warranty | CrossLab Gold | CrossLab Silver | CrossLab Bronze | Preventive Maintenance |
| Contract-level preferred response | • | • | • | • | • | |
| Virtual Tech Support (hardware and software) | • | • | • | • | • | |
| Same-day remote repair (when possible) | • | • | • | • | • | |
| Onsite Repair Services | ||||||
| Onsite repair visits (travel and labor) | • | • | • | • | • | |
| Genuine Agilent parts required for repair | • | • | • | • | • | |
| Agilent consumable parts required for repair | • | • | • | • | ||
| Maintenance Services | ||||||
| Annual onsite preventive maintenance (travel and labor) | After first year | • | • | • | ||
| Genuine Agilent parts required for preventive maintenance | • | • | • | • | ||
| Premium Services | ||||||
| Next-business-day response | • | |||||
| Onsite parts cache | • | |||||
| Assigned account manager with quarterly reviews | • | |||||
| Compliance and Software Services (available options) | ||||||
| Operational qualification (OQ) | • | • | • | • | • | • |
| Requalification after major repair (RQ) | • | • | • | • | • | • |
| Software maintenance agreement (SMA) | • | • | • | • | • | • |
CrossLab instrument service plans are available for a majority of Agilent instrumentation and select non-Agilent chromatography and mass spectrometry instrumentation. Annual or multi-year terms available. Contact your Agilent sales representative for more information.
Take a closer look at any—or all—of these service plan options.
